When concrete technology professionals talk, I listen. And when Keith Onchuck, CIO of Ozinga, practically grabbed me by the collar and said, “You need to look into this company,” I knew I had to pay attention.

That company he was so adamant about is Spitch, a Switzerland-based provider of what they call “collaborative agentic AI for contact centers.” It’s a mouthful, but as I quickly learned, it’s worth unpacking.

Read in Concrete Products.